In the cross-border cooperation landscape of laser processing equipment, every accurate response to customer needs embodies the dual practice of technological strength and service dedication.
Previously, through the introduction of an Asian partner, we met his friend engaged in bridge engineering—the person in charge of an enterprise specializing in large-scale bridge steel structure
construction. At that time, the customer was deeply troubled by the pipe processing for a key bridge project. After consulting multiple laser pipe cutting machine manufacturers, he still failed to find
equipment that met his needs until he initiated in-depth communication with us.
Bridge engineering requires a huge demand for pipes, and the customer's processing needs were highly targeted: only need to cut paired holes at both ends of 6-meter-long rectangular pipes with a
wall thickness of 5mm, including 12 paired holes at end A and 16 paired holes at end B. The precision requirement for paired holes was extremely high, which directly affected the assembly accuracy of
subsequent steel structures and bridge stability. Although the demand seemed simple, it stumped traditional processing equipment and conventional laser pipe cutting machines. All the equipment the
customer consulted earlier required first drilling holes at one end of the pipe, then manually unloading the 6-meter-long pipe, readjusting its posture, moving it to the processing area for fixation, and
then processing the other end. The 6-meter-long rectangular pipe itself is not light in weight. Coupled with the processes of manual handling, positioning, and fixation, it was not only time-consuming
and labor-intensive, seriously delaying the construction progress, but repeated handling could also lead to pipe deformation and affect the precision of paired holes. For bridge projects with tight
construction schedules and strict quality requirements, this was undoubtedly a fatal pain point.
After learning about the customer's core troubles, we did not rush to recommend existing equipment. Instead, we immediately organized a team to sort out the details of the needs: clarifying the pipe
size, wall thickness, processing precision standards, and the customer's urgent demand for efficiency improvement. Subsequently, we fully fed back this key information to the R&D department, and a
technical research targeting "efficient processing of both ends of pipes for bridge engineering" was quickly launched. After in-depth analysis of the drawbacks of traditional processing processes, R&D
engineer Mr. Zhang proposed an innovative solution—optimizing the machine chuck structure and designing a chuck forward-moving function to fundamentally eliminate the links of secondary handling
and re-fixation of pipes.
When we communicated with the customer again with detailed scheme drawings and feasibility analysis, this customized solution that accurately addressed the pain points brightened the customer's eye
s. We elaborated on the scheme logic to the customer: by optimizing the linkage mechanism of the standard two chucks, combined with the semi-automatic feeding device and the movable material
supporting platform, the pipe could be loaded once and processed continuously at both ends. The customer carefully checked every detail of the scheme, especially the stability of the chuck forward
movement, the load-bearing capacity of the material supporting platform, and the guarantee measures for hole pairing precision. After receiving professional answers from our R&D team, the customer
expressed recognition and gratitude on the spot and placed an order with our factory within a week.
The customized laser pipe cutting machine this time can be called a "precision and high-efficiency tool": equipped with a 6kW high-power laser generator to ensure smooth cutting and flat cuts of
rectangular pipes with a wall thickness of 5mm; adopting 220 standard two chucks, combined with a semi-automatic feeding device, to greatly reduce the intensity of manual operation; the movable
material supporting platform at the front of the machine is specially designed for 6-meter-long pipes to ensure the stable placement and movement of pipes during processing. The core chuck
forward-moving function has undergone multiple debugging by the R&D team to ensure precise and error-free linkage with the laser head.
After the equipment was delivered, our engineer team personally went to the site for installation, commissioning and operation guidance. The efficiency of the entire production process was quickly
verified: after the workers placed the 6-meter-long rectangular pipe in place through the semi-automatic feeding device, the machine automatically positioned end A of the pipe, and the laser head
started accurately, completing the cutting of 12 paired holes in a short time, with the error of the paired holes within the precision range required by the customer; after the processing of end A was
completed, the front chuck loosened, and the rear chuck pushed the pipe forward. At this time, the material supporting platform held the pipe to keep it moving forward stably; when moving forward
to a preset distance, it stopped moving forward, the laser head avoided, and the front chuck moved forward to the front of the laser head. At this time, the laser head could perfectly cut 16 paired holes
at end B of the pipe. The entire process required no manual handling or secondary fixation, and was fully automated and linked. It not only saved a lot of labor and time costs, but also avoided the
precision error caused by repeated handling.
Due to the simple and intuitive operation process, the factory workers quickly mastered the operation method of the equipment under the guidance of our engineers. Compared with the equipment
he had consulted before, this customized laser pipe cutting machine reduced the feeding and unloading time by more than 60%, greatly improving the processing efficiency and effectively alleviating
the customer's construction schedule pressure. The stable operation, precision compliance and exceeding expected efficiency of the equipment made the customer more recognized of our technical
strength and service quality.
Today, this customized laser pipe cutting machine is still operating stably at the customer's bridge engineering processing site, and our cooperation with this Asian customer has never been interrupted.
From accurately insight into needs to customized technical research, from on-site installation guidance to subsequent operation and maintenance support, we solved the customer's practical problems
with professionalism and dedication, and also forged the trust foundation of cross-border cooperation. This case also makes us more convinced that a truly valuable laser processing equipment is not
only a collection of cold machinery and technology, but also a cooperative partner that can accurately match customer needs and help customers create value.